F.A.Q

The brand

Who are we?

klaoos is a french brand created in 2017 by Claudia Calcina.
For more information, see the page Our Vision.

Does klaoos canvas protect me and my beloved ones from the sun?

All our beach umbrella and patio umbrella fabrics are guaranteed with the maximum anti-UV protection UPF 50+.
Concerning our stroller parasols, the dark lining fabric gives excellent comfort against dazzling babie’s sensitive eyes and the best protection against UV rays (UPF 50+).
Said so, don’t forget to complement this protection with suncream and clothing, especially for children, and avoid the hottest hours in the sun.

Payment, delivery and return

How to return?

You have 15 days to return your purchases free of charge.
Write us at contact@klaoos.com to get the return label.

How do I pay for my order?

The payment of your order on our site can be made:
– by credit card
– via Paypal
The klaoos e-shop does not allow payments in several instalments.

What are the delivery delay?

The orders are delivered at home or in relay point in France, in relay points in Luxembourg, Belgium and Spain under a delay of approximately three working days after treatment of the order. For all other destinations, packages are delivered at home.